help

SHIPPING & RETURN POLICY (NATIONALLY & INTERNATIONALLY):

Q1 Does Bo’Bell Jewels deliver internationally?

Yes, we deliver worldwide. For all international orders, we have a minimum purchase requirement of Rs.10,000/- (US $150). Shipping is charged extra and is explained below. You will be able to see shipping charges at the final checkout page for the items you have selected. International shipping is available for all except fragile items. You can place the order directly on the website.

Payment Options:
  1. PayPal
  2. International Credit Card\Debit Card\ Net Banking
  3. Bank deposit

Shipping Charges:

You can find the shipping charges by selecting your country on the order page. Shipping cost may vary depending on the location.

Delivery Time: 10-15 business days for ready products.
20-25 business days for wholesale products.

We will send you the tracking details as soon as your order gets shipped from here.

Shipping Cost

You can find exact shipping charges by selecting your country on the order checkout page.
Shipping Charges may vary based on the location. Shipping Locations 200+ Countries worldwide including US, Europe, Australia etc.


Q2 How much are the delivery charges?

Nationally: We provide free delivery on all items if your total order amount is more than Rs.500/- in INR. Otherwise Rs.50/- is charged towards shipping charges.
Internationally: For all international orders, we have a minimum purchase requirement of Rs.10,000 i.e., around $150 in order to get free shipping internationally. Shipping is charged incase your order is less then $150. You will be able to see shipping charges at the final checkout page for the items you have selected.


Q3 What is the payment methods for India &International?

Currently you can make payments using any of the following option.

  • National Payment Options
    • Razorpay (Payment Gateway)
    • Bank Transfer (Direct bank transfer to our company account)

  • International Payment options
    • Paypal
    • Bank Transfer (Direct bank transfer to our company account)
    • MoneyGram OR Western Union Money Transfer.

Credit Card & Debit Card - We accept payments made using Visa/MasterCard/American Express/Maestro Cards

Bank Transfer - Using direct Net banking to our bank account
Our bank details are:
Name: V&J INTERNATIONAL
A/C No.: 07881012000100
Bank Name:Oriental Bank of Commerce
IFSC Code: ORBC0100788

If you face any issues, you can request us for a payment link/invoice. You don't have to place the entire order again. Feel free to get in touch with our Customer Service: - [email protected] if you have any other queries.


Q4 What is the estimated delivery time in INDIA & INTERNATIONALLY?

NATIONALLY IN INDIA: If the item is in stock, it will be delivered in 3-5 days from the order date. While most items are delivered in 3-5 days, there are a few items, which may be delivered in 7-10 days.

INTERNATIONALLY: Shipping Outside India.
Delivery Time: 12 - 15 Business days for Ready products.
20-25 Business days for Wholesale products.


Q5 How will the delivery be done?

We send all packages via reputed couriers such as Blue Dart, FedEx, USPS & India Post.


Q6 What about warranty and hidden costs (sales tax, octroi etc.)?

There are no extra taxes or hidden costs nationally. The price mentioned on the website is the final product price including taxes. What you see is what you pay! Our prices include applicable Central Sales Tax (CST) and Value Added Tax (VAT).
* VAT & Custom Duties Internationally:
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
They are entirely the buyer’s responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis and need to be paid directly by the buyer.


RETURNS & REFUND POLICY

Can I return items on Bo’Bell?
At Bo ‘Bell, we’re committed to you, our customers. We generally are unable to process returns, except in limited circumstances or as part of special promotions. However, we want you to be delighted. If something doesn’t meet your expectations, we’re committed to doing our best to help you find a solution. For questions, contact our customer service at [email protected]

What if my order arrives incomplete, incorrect, damaged or defective?
We’ll work to resolve the problem immediately—simply contact us at [email protected] for a quick response.



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